FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@upperatmosphere.store..

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We're here to help.

If you have questions about your order, shipping, exchanges, or store credit, please contact our Customer Care team. Email: hello@upperatmosphere.store

Customer Service Hours: Monday–Friday: 10:00 AM–6:00 PM EST

Response Time: 24–48 business hours

Free In-Store Pickup

Prefer to shop locally? Select Free In-Store Pickup during checkout.

Once your order is ready, we'll send you an email notification with pickup instructions

Pickup Location: 3824 Magazine Street New Orleans, Louisiana

Priority Shipping typically arrives within 2–3 business days. Ground Shipping typically arrives within 4–7 business days. Shipping estimates exclude weekends and holidays.

Orders placed before 12:00 PM EST, Monday through Friday, are generally processed and shipped the same business day. Orders placed after 12:00 PM EST, on weekends, or on holidays will be processed on the next business day.
No. All sales are final, and we do not offer refunds.
Yes. Eligible merchandise may be exchanged or returned for store credit if it meets the requirements outlined in our Refund, Exchange & Store Credit Policy.
Exchange or store credit requests must be made within 14 days of your purchase, and the merchandise must be received by Upper Atmosphere within 21 days of the original purchase date.
Returned merchandise must be: Unworn Unwashed In its original condition Have all original tags attached Include proof of purchase
No. Orders cannot be canceled once they have been placed because they immediately enter our fulfillment process.
Yes. Certain products are available for preorder. Most preorder items ship within 2–4 weeks, although shipping timelines may vary by product.
At this time, we only ship within the United States. We expect to begin offering international shipping in November 2026.
If you purchased Route Shipping Protection at checkout, please contact Route directly through their support portal or live chat to file a claim.
Yes. We offer Free Standard Shipping on all U.S. orders over $250.
Yes. Free in-store pickup is available during checkout. Orders can be picked up from our Magazine Street location in New Orleans, Louisiana, during normal business hours. You'll receive an email when your order is ready for pickup.

Email us at hello@upperatmosphere.store.

Customer Service Hours: Monday–Friday

10:00 AM–6:00 PM EST

We respond to emails within 24–48 business hours. /p>